Privacy Policy
Effective Date: June 30, 2026
Website Owner: Heights Home Health
Website: https://heightshomehealth.com/
Heights Home Health respects your privacy. This Privacy Policy and Cookie Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, submit a form, request information, schedule an appointment, sign up for communications, or otherwise interact with our website or online services.
This Policy also explains how we use cookies, pixels, analytics tools, advertising technologies, accessibility tools, embedded content, and similar technologies.
By using this website, you agree to the practices described in this Policy. If you do not agree with this Policy, you should not use the website.
1. Information We Collect
We may collect information directly from you, automatically through your use of the website, and from third-party service providers.
A. Information You Provide to Us
We may collect personal information that you choose to provide, including:
- Name;
- Email address;
- Telephone number;
- Mailing address;
- Company name;
- Information submitted through contact forms, quote request forms, appointment forms, newsletter signups, chat tools, intake forms, or other website forms;
- Communications you send to us;
- Any other information you voluntarily provide.
Please do not submit sensitive personal information through our website forms unless specifically requested and appropriate for the service you are seeking.
Protected Health Information
We are committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. We do not collect Protected Health Information (PHI) directly through this website. Any collection of PHI is done through secure, HIPAA-compliant third-party platforms, governed by their own privacy and security policies.
Please do not submit sensitive health information via general website contact forms. General inquiry forms are not HIPAA-secure. If you need to communicate sensitive health information, please contact us directly.
B. Information Collected Automatically
When you visit the website, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Links clicked;
- Date and time of visit;
- Approximate location information;
- Interaction with forms, videos, embedded content, advertisements, accessibility tools, and other website features.
This information may be collected through cookies, pixels, tags, scripts, server logs, analytics tools, advertising technologies, and similar technologies.
C. Information from Third Parties
We may receive information from service providers and third-party platforms that help us operate the website, analyze performance, deliver advertising, manage communications, improve accessibility, prevent fraud, or respond to inquiries.
2. How We Use Information
We may use collected information to:
- Operate, maintain, and improve the website;
- Respond to inquiries, requests, appointments, or service requests;
- Provide information about our products or services;
- Communicate with you by email, phone, text message, or other means where permitted;
- Analyze website traffic and visitor behavior;
- Improve website performance, content, usability, and security;
- Measure advertising effectiveness;
- Conduct remarketing or retargeting, where permitted;
- Remember user preferences;
- Support accessibility features;
- Detect, prevent, and respond to fraud, security incidents, or misuse;
- Comply with legal obligations;
- Enforce our rights, agreements, and policies.
We do not use accessibility-related cookies for advertising purposes.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies. A cookie is a small file placed on your device that helps websites operate, remember preferences, understand visitor activity, and support certain features.
We may use the following categories of cookies and technologies:
A. Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot usually be disabled through our cookie settings. They may be used for security, network management, fraud prevention, load balancing, consent preference storage, and core website functionality.
B. Functional Cookies
Functional cookies allow the website to remember choices you make and provide enhanced features. These may include preferences relating to display settings, forms, embedded tools, chat tools, accessibility features, or other optional website functions.
C. Analytics Cookies
Analytics cookies help us understand how visitors use the website. These tools may collect information such as pages visited, time spent on pages, links clicked, browser type, device type, and general usage patterns. We use this information to improve website performance, content, and user experience.
D. Advertising and Remarketing Cookies
Advertising and remarketing cookies may be used to deliver relevant advertisements, measure advertising campaigns, limit ad frequency, and understand how visitors interact with our advertising. These technologies may be provided by third-party advertising platforms.
E. Accessibility Preference Cookies
We may use accessibility-related cookies or local storage technologies to support accessibility features, remember accessibility preferences, or maintain the functionality of accessibility tools.
Depending on your location and the configuration of our consent management tool, certain cookies may not be placed unless you provide consent. For a complete list of cookies used on this website, please visit our Cookie Policy.
4. Third-Party Tools and Service Providers
We may use third-party service providers to help operate and improve the website. These providers may process information on our behalf or according to their own privacy policies.
Third-party tools used on this website include:
- Google Analytics 4 (GA4);
- Google Tag Manager;
- Microsoft Clarity;
- Website hosting and security providers;
- Consent management platform.
Third-party tools may collect information such as IP address, device identifiers, browser information, pages visited, interaction data, and other technical information. Some third-party providers may use cookies, pixels, tags, local storage, or similar technologies.
We encourage you to review the privacy policies of any third-party services you interact with.
5. Google Analytics, Google Tag Manager, and Advertising Tools
Our website uses Google Analytics 4, Google Tag Manager and related Google services to understand website usage, measure advertising, improve performance, and conduct remarketing where permitted.
Google Analytics may collect information about your device, browser, pages visited, approximate location, referring website, and website interactions. Google Tag Manager may be used to manage scripts and tags on the website, including analytics, advertising, and consent-related tags.
Where required, Google advertising and analytics tools may be configured to respect your cookie consent choices. If you decline analytics or advertising cookies, certain Google tools may be limited, disabled, or configured to operate in a restricted manner.
You can learn more about Google's privacy practices and available opt-out tools by visiting Google's Privacy Policy and Google's advertising settings.
7. Consent Management and Cookie Preferences
Our website may use a consent management tool or cookie banner that allows visitors to manage cookie preferences.
Where available, you may choose whether to accept or reject certain categories of cookies, such as analytics, advertising, functional, or accessibility preference cookies. Strictly necessary cookies may remain active because they are required for the website to function.
You may be able to change your cookie preferences at any time by using the website's cookie settings link or banner controls. For a complete list of cookies used on this website, please visit our Cookie Policy.
You can also manage cookies through your browser settings. Most browsers allow you to block, delete, or receive alerts about cookies. If you disable cookies, some website features may not function properly.
For a full list of cookies used on this website, please visit our Cookie Policy.
8. Text Messages and SMS Communications
If you provide your mobile telephone number and consent to receive text messages from Heights Home Health, you agree that we may send text messages to the number provided. These messages may include appointment reminders, service updates, account notifications, promotional messages, or other communications related to your request or relationship with us.
Consent to receive marketing text messages is not a condition of purchase.
Message and data rates may apply. Message frequency may vary.
You may opt out of text messages at any time by replying STOP. After you reply STOP, we may send a confirmation message and then stop sending further text messages to that number, except where legally permitted. You may reply HELP for help or contact us using the information listed in this Policy.
We do not sell or share mobile opt-in information or text message consent data with third parties for their own marketing purposes.
9. Email Communications
If you provide your email address, we may send you emails related to your inquiry, services, appointments, account, transactions, or marketing communications where permitted.
You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us directly. We may still send non-marketing communications, such as responses to inquiries, service updates, appointment confirmations, or legally required notices.
10. How We Share Information
We may share information with:
- Service providers that help us operate the website and provide services;
- Marketing, analytics, and advertising providers;
- Website hosting and security providers;
- Customer relationship management and communication platforms;
- Payment processors, if applicable;
- Professional advisors, such as attorneys, accountants, or insurers;
- Government authorities, regulators, or law enforcement where required by law;
- Successors or purchasers in connection with a merger, sale, acquisition, financing, restructuring, or transfer of business assets;
- Other parties with your consent or at your direction.
We do not sell personal information in the traditional sense of exchanging it for money. However, certain privacy laws may define "sale," "sharing," or "targeted advertising" broadly to include the use of certain advertising or analytics technologies. Where applicable, you may have the right to opt out of such activities.
11. Retention of Information
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and business needs.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no website, system, or method of transmission over the Internet is completely secure. We cannot guarantee absolute security.
13. Your Privacy Choices
Depending on your location and applicable law, you may have certain privacy rights, which may include the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Opt out of certain uses of information;
- Withdraw consent where processing is based on consent;
- Opt out of marketing emails;
- Opt out of text messages;
- Manage cookie preferences.
To exercise available rights, please contact us using the information listed below. We may need to verify your identity before responding to certain requests.
State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable privacy laws. These rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion or correction; the right to opt out of targeted advertising, sale, or sharing; and the right not to be discriminated against for exercising privacy rights.
If applicable to Heights Home Health, requests may be submitted using the contact information below.
If we are not legally required to provide certain rights because of the size, nature, or location of our business, we may still consider reasonable privacy requests where appropriate.
15. Children's Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through this website, please contact us so that we can take appropriate action.
16. External Links and Embedded Content
Our website may contain links to third-party websites or embedded content, such as videos, maps, social media feeds, scheduling tools, payment tools, or other third-party features. We are not responsible for the privacy practices, content, or security of third-party websites or services. Your interaction with those third-party services is governed by their own terms and privacy policies.
17. Do Not Track Signals
Some browsers may transmit "Do Not Track" signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them. Where legally required, we will honor applicable opt-out preference signals or consent choices through the tools available on the website.
18. Changes to This Policy
We may update this Privacy Policy and Cookie Policy from time to time. When we make changes, we will update the effective date above. Your continued use of the website after changes are posted means that you accept the updated Policy.
19. Contact Us
If you have questions about this Privacy Policy and Cookie Policy, or if you wish to exercise available privacy rights, please contact us:
Heights Home Health
Address: 333 Indian Trail Harker Heights, TX 76548
Email: teresa_siegfried@yahoo.com
Phone: 254-953-4702
Website: https://heightshomehealth.com/
Cookie Declaration
The following table describes the categories of cookies and technologies that may be used on this website. The actual cookies present may vary based on website configuration. For a complete list of cookies used on this website, please visit our Cookie Policy.
| Category | Purpose | Tools / Examples |
|---|---|---|
| Strictly Necessary | Website operation, security, consent preference storage, and basic functionality | Hosting provider, Security tools, Consent management platform, Google Tag Manager |
| Functional | Enhanced features, forms, chat, scheduling, and user preferences | — |
| Accessibility Preferences | Accessibility widget functionality and preference storage | — |
| Analytics | Website traffic measurement and performance analysis | Google Analytics 4 (GA4), Microsoft Clarity |
| Advertising / Remarketing | Ad measurement, retargeting, and campaign performance | — |
| Embedded Content | Displaying third-party videos, maps, social media, or other embedded features | Third-party embeds (if applicable) |